You are here

Privacy Policy


Incredible Edible Ltd, the Incredible Edible Network (the Companies, we or us) is the umbrella organisation for the federation of independent Incredible Edible Groups across the UK and across the globe.

We are committed to protecting and respecting your privacy. This privacy policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following information carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of UK data protection laws, the controller of your personal data is Incredible Edible Limited, 2, The Fountain, Meadow Bottom Road, Todmorden, England, OL14 8BG.

Incredible Edible Limited is registered as a data controller with the Information Commissioner's Office with registration number: ZA383354.


  • In relation to our colleagues and job applicants, we collect your name and contact details, including email address, employment experience and any other personal data that you provide to us as part of the job application process.
  • In relation to Incredible Edible members, Group Lead or Contacts we collect your name, address, contact details when you subscribe use to any of our services. We may also record any information you voluntarily disclose to us which may include personal data and special categories of personal data.
  • In relation to visitors to (the Website), we may collect your IP address, traffic data, location data, weblogs and other communication data, including your name, address and contact details when you make an enquiry through the Website. We also collect personal data from you if you inform us about a problem with our Website.
  • Any personal data you provide to us when completing surveys that we use for research purposes.


We use information held about you in the following ways:

  • to carry out our obligations on the basis that the processing is necessary for the performance of a contract entered into between you and us, including employment contracts;
  • to consider your job application, on the basis that this is taking steps at the applicant's request before entering into an employment contract;
  • to notify you about changes to our services on the basis that this is necessary in order for us to perform our obligations under a contract with you;
  • to provide you with information about products or services that you request from us on the basis that you have requested such information before entering into a contract with us;
  • when CCTV is used it is used to ensure the safety and security of our stores and those who work or shop in it, as well as to assist in the prevention of crime;
  • where you voluntarily disclose information to us about your personal circumstances which includes special categories of personal data (for example information concerning your beliefs, your health, or your sex life/sexual orientation), we process this on the basis that you have given your explicit consent to this processing by providing us with the information. Where you provide us with special categories of personal data and we consider that we need to pass on to a third party such as a local authority or the police for the safety of yourself or of others, we may rely on another lawful basis for this processing;
  • to ensure that content on the Website is presented in the most effective manner for you and for the device on which you are accessing the Website;
  • to notify you about promotions on goods or services similar to those which were the subject of a previous correspondence with you, on the basis that you have consented to be contacted for such purposes. If you do not want us to use your data in this way, you can unsubscribe at any time by emailing us at [email protected]


All personal data you provide to us is stored on secure servers with UK registered storage providers.

Your personal data you may be transferred to and stored at a destination outside of the European Economic Area (EEA). It may also be processed by our suppliers for the purposes set out in section 3 above. In order to ensure that any third party processes your personal data in a way which is consistent with the UK and European Union (EU) laws on data protection, we have put in place agreements with those third parties, which contain provisions approved by the EU for protecting personal data. Please ask us if you would like to see a copy of these agreements.

Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to the Website; any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access to it.

We will retain your personal data for no longer than is necessary for the purposes for which they are processed. For employees, retention periods can be found in the Data Protection Policy. For job applicants, we will retain application forms, CVs and interview notes for one year. CCTV images are stored for a maximum of 90 days before being destroyed. For Incredible Edible members, we will retain personal data for a maximum of seven (7) years from the date on which your membership comes to an end, after which time it will be deleted.


We may disclose your personal information to third parties:

  • in the event that we transfer our business or assets, in which case we may disclose your personal data to the prospective buyer of such business or assets;
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, or safety of either the Company, our members, or others;
  • in relation to employees, to our pension provider and broker, to the providers of our HR, payroll and occupational health log systems and any other parties who provide services to us which are required for the purposes of us complying with our employment obligations to you; and
  • in relation to recipients of marketing from us, we use third parties for our email campaigns.


  • Right of access – You have a right to access the personal information we hold about you and be told why we use it.
  • Right of rectification – You can ask us to correct or update your information to ensure it is accurate and complete.
  • Right to erasure and right to restrict processing – You can ask us to stop processing and to delete your data in certain circumstances (for example where it is processed with your consent, or it is no longer necessary for us to process it).
  • Right to data portability – You have a right to ask us to provide you with information in a form that suits you, and/or to provide your information to a third party.
  • Right to object – You have a right to object to our processing of your information.
  • Profiling and automated decisions – You have a right not to be subject to automated decisions which have a legal effect and to be protected by safeguards in respect of any profiling.
  • Right to object to direct marketing – Where you have consented to receive direct marketing you can change your mind at any time by contacting us or following the directions in each message. Please allow a few days for us to action your request.
  • You are not obliged to provide your personal data to us under contract or statute, however, if you fail to provide certain data it may impact our ability to undertake our obligations under any contract which is in place between us.


If you wish to exercise any of your rights detailed above, would like to make a complaint or have any questions regarding this privacy policy, please email us at [email protected]  or write to us through Gary Stott at Incredible Edible Limited, 2, The Fountain, Meadow Bottom Road, Todmorden, England, OL14 8BG.

If we are unable to resolve your complaint you may contact the Information Commissioner's Office at the Exchange Tower, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF; telephone number: 0303 123 1113.


The Website may contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


This policy may be reviewed and amended from time to time. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using cookies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. Cookies are used to:

  • Estimate audience size and usage pattern.
  • Store information about user preferences, and so allow customisation of sites according to the users’ individual interests.
  • Speed up searches.
  • Recognise users when they return to sites.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our site or use a shopping cart.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:


Cookie Type / Purpose

Information Collected

Duration of Cookie

Google Analytics _utmz

Performance to measure/improve quality of our site

Tracks traffic sources (keyword and referrer) and navigation history.

6 months

Google Analytics __utma

Performance to measure/ improve quality of our site

Identifies a visitor (i.e. the computer) as a unique entity for subsequent data recorded

2 years, renewed on subsequent visits

Google Analytics

Performance to measure/

Collectively used to record the duration and visitor

30 minutes and session

__utmb and __utmc/

improve quality of our site/

spent on our site



Website functionality/navigation logic/

A simply true value used to control how and when the initial 'Welcome' screen should be displayed

7 days


Website functionality/Generic/

Unique ID pertaining to the visitor which is used to record application information to control functionality



Drupal session ID

Unique ID for the visitor’s session used to assist website functionality



Agreement to use of cookies

Records the visitor’s agreement to use of cookies on the website

6 months


Is javascript enabled?

Assists website functionality by recording whether or not javascript is enabled.


Drupal session cookie

Unique session ID for logged in users

Unique ID for the logged-in visitor’s session used to assist website functionality



You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. If you register with us, or if you continue using our site, you agree to our use of cookies.